Cancellation and Refund Policy
We aim to provide a smooth and reliable shopping experience. Please read our cancellation and refund policy carefully before placing an order.
1. Order Cancellation
Customers may request cancellation of an order before it has been shipped. Once an order has been shipped, cancellation may not be possible.
- To cancel an order, contact our customer support team with your order number.
- Orders that have already been dispatched may not be eligible for cancellation.
- We reserve the right to cancel orders due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity.
- If we cancel an order for which payment has already been received, the eligible amount will be refunded to the original payment method.
2. Refund Eligibility
Refunds may be considered in the following circumstances, subject to the applicable return policy and verification:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The order is cancelled successfully before dispatch.
- The order cannot be fulfilled by us after payment has been received.
- A return is approved in accordance with our return policy.
3. Refund Process
Once a refund request or returned product has been reviewed and approved, the refund will be initiated to the original payment method, wherever applicable.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
We will communicate any relevant refund status updates through the contact details associated with your order.
4. Refunds for Different Payment Methods
- Online Payments: Approved refunds will generally be processed to the original payment method used for the transaction.
- Cash on Delivery: For eligible refunds, customers may be asked to provide valid bank account details or another mutually agreed refund method.
5. Non-Refundable or Restricted Orders
Refunds may not be available for products that are not eligible under the applicable return policy, products damaged due to misuse, or products returned without the required approval or documentation. Any applicable exceptions required by law will continue to apply.
6. Partial Refunds
Where appropriate and permitted under the applicable policy, a partial refund may be issued if only part of an order is eligible for a refund or if a partial resolution is agreed upon with the customer.
7. Delayed or Missing Refunds
If you have not received an approved refund within the communicated timeframe, please check your bank account or payment statement first. If the amount is still missing, contact your bank or payment provider and then reach out to our customer support team with your order details.
8. How to Request a Cancellation or Refund
To request a cancellation or refund, contact our customer support team and provide the following information:
- Order number
- Registered name and contact details
- Reason for cancellation or refund
- Supporting photographs or other evidence, if applicable
9. Policy Updates
We reserve the right to update this policy from time to time. Changes will become effective when the revised policy is published on our website, subject to applicable law.
10. Contact Us
If you have questions about cancellations or refunds, please contact our customer support team through the Contact Us page on our website.
Note: This policy is subject to applicable consumer protection laws and regulations in India.