Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, or contact our customer support team.
By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law and any consent requirements that apply to the processing of your personal information.
1. Information We Collect
We may collect the following categories of information when you use our website:
- Personal Information: Your name, email address, mobile number, and other contact details you provide.
- Account Information: Your username, account preferences, saved addresses, and relevant account activity.
- Order Information: Products purchased, order numbers, order history, delivery details, invoices, and transaction status.
- Payment Information: Payment method, transaction reference, payment status, and other information required to process or verify a payment. Payment credentials may be handled by third-party payment providers.
- Delivery Information: Shipping address, billing address, PIN code, and information necessary for delivery.
- Communication Information: Messages, customer support requests, feedback, complaints, and information you voluntarily provide.
- Technical Information: IP address, browser type, device information, operating system, and relevant website usage data.
- Cookies and Usage Data: Information collected through cookies, analytics tools, and similar technologies, depending on your settings and applicable consent requirements.
2. How We Collect Information
We collect information through various sources, including:
- When you register for an account or update your profile.
- When you browse products, add items to your cart, or place an order.
- When you make a payment or request a refund.
- When you contact our customer support team or submit a form.
- Through cookies, server logs, and other website technologies where applicable.
- From payment providers, delivery partners, and other service providers when necessary to fulfil an order or provide a requested service.
3. How We Use Your Information
We may use your information for the following purposes:
- To create and manage customer accounts.
- To process, confirm, ship, and deliver orders.
- To process payments, cancellations, returns, refunds, and replacements.
- To send order confirmations, invoices, delivery updates, and important account notifications.
- To respond to customer enquiries, complaints, and support requests.
- To maintain website security and prevent fraud, abuse, and unauthorised transactions.
- To improve our products, services, website functionality, and customer experience.
- To understand website performance and usage through permitted analytics tools.
- To send promotional communications where permitted by law and, where required, with your consent.
- To comply with applicable legal, regulatory, tax, accounting, and record-keeping obligations.
4. Legal Basis and Consent
We process personal information for specified and lawful purposes, such as fulfilling your orders, providing requested services, maintaining account security, meeting legal obligations, and other purposes permitted by applicable law.
Where consent is required, we will seek consent in the manner required by law. You may withdraw consent for processing based on consent, subject to applicable legal requirements and the consequences of withdrawal.
Withdrawing consent does not affect processing lawfully carried out before the withdrawal. We may continue to retain or process certain information where permitted or required by applicable law.
5. Sharing of Information
We may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:
- Payment Providers: To process and verify online payments and refunds.
- Delivery Partners: To ship orders, coordinate deliveries, and manage returns.
- Technology Providers: To host, maintain, secure, and operate our website and database.
- Analytics Providers: To measure website performance and understand visitor activity, where applicable.
- Communication Providers: To send transactional emails, SMS messages, and order notifications.
- Professional Advisers: To obtain legal, accounting, or other professional assistance when necessary.
- Government and Legal Authorities: Where disclosure is required by law, a valid legal process, or a lawful request.
We share only information reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards. We do not authorise service providers to use personal information for purposes unrelated to their authorised services.
6. Payment Security
Our website may support online payments through third-party payment gateways and other supported payment methods.
- Payments may be processed by authorised payment service providers under their applicable terms and privacy policies.
- We may receive transaction references, payment confirmations, and payment status information to manage your order.
- Payment information is handled according to the payment provider's integration and the security measures applicable to the transaction.
- Customers should never share their passwords, PINs, OTPs, or other confidential payment credentials with anyone claiming to represent our customer support team.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, maintain sessions, analyse performance, and support other disclosed purposes.
- Essential Cookies: Help support login sessions, shopping carts, checkout, and website security.
- Preference Cookies: Remember selected settings and preferences.
- Analytics Cookies: Help us understand website usage and performance, where enabled.
- Marketing Cookies: May be used for advertising or measuring promotional campaigns, where enabled and permitted by law.
You can manage available cookie preferences through our website, where provided, and through your browser settings. Blocking essential cookies may affect certain website features.
8. Marketing and Promotional Communications
We may send promotional emails, SMS messages, or other marketing communications where permitted by law and based on the required consent or other applicable permissions.
- You may unsubscribe using the option provided in a marketing communication, where available.
- You may contact our customer support team to request that promotional communications stop.
- Even after opting out of marketing, you may continue to receive necessary transactional communications relating to orders, payments, deliveries, security, or account activity.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.
Retention periods may depend on the type of information, the nature of the transaction, customer support requirements, fraud prevention, tax and accounting obligations, and the resolution of disputes.
When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law, subject to legitimate retention requirements.
10. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access controls, authentication mechanisms, secure communications, system monitoring, backups, and other appropriate technical and organisational safeguards.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we will handle security incidents in accordance with applicable legal requirements.
11. Your Privacy Rights
Depending on applicable law and the circumstances of the processing, you may have rights concerning your personal information, including:
- Requesting information about personal data processed by us.
- Requesting correction or updating of inaccurate or incomplete information.
- Requesting deletion of personal information where legally applicable and permitted.
- Withdrawing consent where processing is based on consent.
- Raising a grievance or complaint concerning the handling of your personal information.
- Exercising any additional rights available under applicable data protection laws.
Requests may be subject to identity verification, applicable legal exceptions, and obligations to retain certain records. We will handle valid requests within the applicable legal timeframe.
12. Account Closure and Data Deletion
You may request the closure of your account or deletion of eligible personal information by contacting us through the details provided below, or by using an account deletion feature if available on our website.
Account closure may limit your access to order history, saved addresses, and other account features. Certain transaction records may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.
These third parties may have their own privacy policies and data handling practices. We encourage you to review their policies before providing personal information directly to them.
14. Children's Privacy
Our website is not intended for children to independently create accounts or make purchases. We do not knowingly seek to collect children's personal information in violation of applicable law.
If we become aware that personal information has been collected in circumstances that violate applicable requirements concerning children, we will take appropriate steps to address the issue as required by law.
15. International Data Transfers
Some of our technology or service providers may process or store information in locations outside your state or country. Where personal information is transferred internationally, we will handle such transfers in accordance with applicable legal requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.
The updated version will be published on this page with a revised "Last Updated" date. Where required by law, we will provide notice or obtain consent for material changes.
17. Contact Us and Grievance Redressal
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a complaint regarding personal information, please contact us using the details below.
- Business Name: [Business Legal Name]
- Registered Address: [Full Business Address]
- Email Address: [Privacy or Support Email]
- Contact Number: [Customer Support Phone Number]
- Grievance Officer: [Name, if applicable]
- Grievance Email: [Grievance Contact Email]
- Customer Support Hours: [Working Days and Hours]
We will review privacy-related requests and complaints and respond in accordance with applicable law.
Last Updated: [Insert Date]