Shipping and Delivery Policy
We are committed to delivering your orders safely and efficiently. This Shipping and Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from our website.
1. Order Processing
Orders are processed after successful order placement and payment confirmation, where applicable.
- Order processing time may vary depending on product availability, order volume, and verification requirements.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Orders may be delayed if additional information or verification is required.
- You will be notified if a significant issue affects the processing of your order.
2. Shipping and Delivery Time
Estimated delivery times depend on the delivery address, product availability, courier service, and other logistical factors.
- Estimated delivery timelines, where available, will be displayed during checkout or communicated after order confirmation.
- Deliveries to remote locations may take longer than deliveries to major cities.
- Delivery dates are estimates and may change due to circumstances beyond our control.
3. Shipping Charges
Applicable shipping and handling charges will be displayed during checkout before you complete your purchase.
- Shipping charges may vary based on the delivery location, product dimensions, weight, and delivery service.
- Eligible orders may qualify for free shipping if the applicable conditions are met.
- Any additional charges applicable to your order will be communicated before payment wherever required.
4. Order Tracking
Where tracking is available, customers may receive a tracking number or tracking link through email, SMS, or their account on our website.
- Tracking information may take some time to become available after dispatch.
- Customers can use the provided tracking details to check the shipment status.
- If tracking information is unavailable or has not been updated for an extended period, please contact our customer support team.
5. Delivery Address and Contact Information
Customers are responsible for providing a complete and accurate delivery address and valid contact information when placing an order.
- Please verify your address, PIN code, phone number, and other delivery details before confirming your order.
- Requests to change the delivery address after an order has been placed may not always be possible.
- Incorrect or incomplete delivery details may result in delays, failed delivery attempts, or return of the shipment.
6. Failed Delivery Attempts
If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may attempt redelivery according to its procedures.
- Please ensure that someone is available to receive the shipment at the delivery address.
- Customers may be contacted by the courier for delivery coordination.
- If delivery cannot be completed after the applicable attempts, the shipment may be returned to us.
7. Damaged, Missing, or Incorrect Products
Please inspect your order upon delivery. If you receive a damaged, defective, incomplete, or incorrect product, contact our customer support team as soon as possible.
- Provide your order number and a clear description of the issue.
- Photographs or videos of the product, packaging, and shipping label may be requested to help verify the issue.
- Eligible claims will be handled in accordance with our applicable return, replacement, and refund policies.
8. Delayed or Lost Shipments
Although we work to deliver orders within the estimated timeframe, delays may occur due to weather conditions, transportation disruptions, courier issues, public holidays, operational constraints, or other unforeseen circumstances.
If your order appears to be delayed or lost, contact our customer support team with your order number so that the shipment status can be investigated.
9. Cash on Delivery Orders
Cash on Delivery (COD) may be available for eligible products and delivery locations. Availability will be displayed during checkout.
- Customers must pay the applicable order amount to the delivery agent at the time of delivery.
- COD orders may be subject to order verification before dispatch.
- We reserve the right to restrict COD availability where permitted by applicable law and our order verification procedures.
10. International Shipping
Unless expressly stated on our website, orders are intended for delivery within India. International shipping availability, customs requirements, duties, and other charges will be communicated where international delivery is offered.
11. Contact Us
If you have questions about shipping, delivery status, or a delayed shipment, please contact our customer support team through the Contact Us page on our website. Include your order number to help us assist you efficiently.
12. Policy Updates
We may update this Shipping and Delivery Policy from time to time. The latest version will be published on our website and will be subject to applicable laws and regulations in India.